In your dynamic environment, it can be challenging to predict what kind of help you will need and when you’ll need it. AC’s Flex Support is structured so getting the help you need is as easy and fast as asking.
AC can supplement your team or fully own the service and support of your equipment. Together, we will develop a custom fit support plan for your unique needs.
Your fixed-price support budget is based on the support plan and duration.
AC will provide a single point of contact for all your service and support needs: scheduling, oversight of work, reporting, invoicing, etc.
Your budget can be spent on any support activities you choose during the support period.
No need to issue multiple POs for each support request – one Flex Support account is all you need!
Invoices are sent on a quarterly basis for the portion of your budget spent to date.
Your Service & Support budget covers any of these support activities:
Monthly statements are provided for visibility and so you can monitor your budget.
We will notify you when 75% of your budget has been spent.
We will check in with you when 75% of the support period has lapsed and can work to schedule final support activities or use the remaining balance to purchase spare parts.
Absolutely. Although there are more unknowns with equipment that AC didn’t design (state of documentation, availability of spare parts, etc.), our expert engineers and technicians are skilled at navigating those situations.
Funding carryover is allowed if AC is not able to provide support within the support period due to resource availability or conflicts. However, this is determined on a case-by-case basis.
If Flex Support is not the right fit, we can provide support via our Work Order model: